My jacket is puckering, does this mean it’s defective?Updated 10 months ago

Not necessarily. In warmer climates during transportation, when the item is not in a temperature-controlled environment, the fabric may slightly pucker. Because we use entirely natural materials, they are prone to change when exposed to the elements. We recommend hanging the item on a sturdy hanger for one week to see if this makes a difference in the shape. 

Please contact us here, and we will be happy to assist you.